Find your event through search or the home page, pick a ticket tier, and check out with Apple Pay, Google Pay, or card. Your tickets arrive in your Appoint wallet and by email seconds after payment.
Can I buy tickets without an account?
You can browse without an account, but checkout creates one automatically using your email - that's how we deliver your tickets securely and let you recover them on any device. No password needed: we use magic links and Google sign-in.
What payment methods are accepted?
Credit and debit cards, Apple Pay, and Google Pay. All prices are shown in Saudi Riyal (SAR).
Do prices include fees?
The price you see at checkout is the price you pay - any booking fee is shown as a separate line before you confirm, never after. There are no hidden fees.
My tickets
Where do I find my tickets?
They're in your wallet - tap the account menu and choose My tickets, or go to the Wallet page. Each ticket shows its QR code, seat details, and event information.
How do I add tickets to Apple / Google Wallet?
Open the ticket in your Appoint wallet and tap “Add to Apple Wallet” or “Save to Google Wallet”. The pass updates automatically if the event time or venue changes.
Can I transfer a ticket to someone else?
Yes - every ticket is transferable. Open it in your wallet, choose Transfer, and enter the recipient's email. They get their own QR code and yours is deactivated, so a ticket can never be in two places at once.
My ticket QR code isn't scanning. What do I do?
Turn your screen brightness up and make sure you're showing the newest version of the ticket (pull down to refresh in the wallet). If it still won't scan, gate staff can admit you by the order reference on the ticket - or contact support and we'll reissue it on the spot.
Refunds & cancellations
What is the refund policy?
Each event sets its own policy and it's shown on the event page before you buy. The most common policy is a full refund up to 7 days before the event. Some high-demand events are final sale with official resale as the alternative.
The event was cancelled. What happens?
You get a full refund automatically - including all fees - to your original payment method. Nothing to claim, no forms. We'll email you when it's processed.
How long does a refund take?
We process refunds within 24 hours. Depending on your bank, the money appears in your account within 3-5 business days.
Organizers & sellers
How do I list an event?
Sign in, choose Create event, and follow the wizard: event details, ticket tiers, and payout account. Most organizers publish their first event in under 15 minutes.
What are the fees for organizers?
One flat fee: 2% + SAR 2 per paid ticket sold, payment processing included. Free events are completely free to run. No monthly costs, no setup fees. See the pricing page for full details.
How do sponsorship packages work?
Brands can sponsor events through Bronze, Silver, and Gold packages - logo placement, entry passes, and stage mentions. See the sponsorship page under Organizers, or email our partnerships team.
When do I receive my payouts?
Payouts settle to your bank account within 24 hours of your event ending. You can track every sale and payout in the organizer dashboard.
Account & security
How do I change my email?
Go to Account settings and update your email address. We'll send a confirmation link to the new address before the change takes effect, and your tickets move with you.
I forgot my password
Appoint doesn't use passwords. Enter your email on the sign-in page and we'll send you a magic link that signs you in instantly - or use your Google account.
How does two-factor authentication work?
Because sign-in is via magic link or Google, access is already tied to your email inbox. For extra protection, enable two-factor authentication on your email and Google accounts - and never forward a sign-in link to anyone.
Still need help?
Our team replies within 2 hours · available 7 days a week